See what happens to your data when you register, pay and verify

Last Updated and Effective Date

Last Updated: August 9, 2026 Effective Date: August 9, 2026

This Privacy Policy explains how we collect, use, store, share and protect your personal data when you use Welle Casino, create or manage your account, contact our support team, use the cashier, complete verification, receive promotions, or interact with our site and related services.

This policy applies from the Effective Date shown above. We may update it when our services, legal requirements, security practices or data-processing activities change.

Who controls your personal data at Welle Casino

Welle Casino is operated by JER-TEAM N.V. and its affiliated companies. JER-TEAM N.V., company registration number 160979, acts as the controller of personal data processed through our site and account services. We are licensed in Curaçao under licence OGL/2024/600/0262.

Where payment procedures are handled through related payment operations, JER-TEAM LIMITED may process payment-related data for cashier activity, deposits, withdrawals, payment checks, payment records and related compliance purposes.

In this Privacy Policy, “we,” “us,” “our,” and “Welle Casino” refer to JER-TEAM N.V. and, where relevant, affiliated companies that help operate our services. “You” refers to visitors, registered account holders and anyone who contacts us or uses our services.

Where this Privacy Policy applies

This Privacy Policy applies to personal data processed when you:

visit or browse our site;
register, log in to, verify or manage your account;
use the cashier for deposits, withdrawals or payment-related actions;
play games, view account history or interact with account-safety tools;
contact our support team by live chat, email or other available routes;
receive service messages, account notices or promotional communications;
use bonus, promotion, loyalty, marketing-preference or notification features;
interact with cookies, analytics, tracking tools, affiliate tracking or similar technologies;
submit documents or information for KYC, fraud-prevention, AML, age or security checks.

Our site may also contain links or integrations connected to third-party websites, payment services, game providers, verification tools, analytics tools, social media services or external content. Those third parties operate under their own privacy notices and terms. We encourage you to read those policies when you use third-party services.

Personal data we collect when you use our site

We collect personal data directly from you, automatically through your use of our site, from account and transaction records, and from service providers or partners where this is needed to operate Welle Casino safely and lawfully.

Account and identity details

When you create or manage your account, we may collect and process:

full name;
date of birth;
residential address;
email address;
mobile phone number;
username, account ID and login details;
country, language and account preferences;
account status, settings and security information;
information you provide when updating your profile.

We use this information to create your account, confirm your eligibility, secure your login, communicate with you and operate our services.

Contact and support records

When you contact our support team, we may collect:

the content of your emails, live chat messages or support requests;
your account ID, username or contact details;
attachments or screenshots you choose to provide;
records of support responses, complaint handling and account actions;
communication preferences and marketing opt-out requests.

We keep support records so that we can answer your questions, investigate account issues, confirm instructions, improve service quality and meet legal or regulatory obligations.

When you use the cashier, we may process data connected to deposits, withdrawals, payment checks and account balances, including:

selected payment method;
transaction amount, currency, date, time and status;
deposit and withdrawal history;
payment reference numbers and processor responses;
payment ownership checks;
chargeback, refund, failed-payment or returned-payment information;
risk indicators linked to payment security and fraud prevention.

We do not need more payment information than is required to operate and verify transactions. Payment service providers may process additional payment details under their own privacy terms.

Verification and KYC documents

To comply with legal, licensing, fraud-prevention, AML and account-safety obligations, we may ask you to provide verification information, including:

identity documents, such as passport, identity card or driving licence;
proof of address, such as a utility bill, bank statement or official letter;
payment-method ownership evidence;
source-of-funds or source-of-wealth information where required;
age-verification details;
account, transaction or gameplay information relevant to a review.

We may verify this information internally or through specialist verification providers. We may also request updated or additional documents when account activity, withdrawal requests, payment activity, legal obligations or security checks require further review.

Technical, device and browser data

When you use our site, we may automatically collect technical information such as:

IP address;
device type;
browser type and version;
operating system;
language settings;
time zone;
pages viewed and features used;
session times and navigation paths;
error logs, performance data and security events;
cookie identifiers, local storage identifiers and similar technical identifiers.

This information helps us keep sessions secure, detect suspicious activity, resolve technical problems, measure performance and improve the site experience.

Gambling activity and account-safety data

When you use your account, we may process data connected to your gameplay and account activity, including:

games played;
wagers, wins, losses and round history;
bonus and promotion activity;
balance changes and transaction records;
login history and session activity;
account limits, cooling-off or self-exclusion settings;
responsible gambling interactions;
security alerts, risk reviews and account restrictions where applicable.

We process this information to run the casino service, maintain account records, investigate disputes, support responsible gambling tools, prevent misuse and comply with legal or regulatory requirements.

Marketing choices and promotion preferences

Where permitted, we may process data about your communication choices and promotional preferences, including:

consent or opt-in records;
email, SMS, account-message or notification preferences;
promotion participation;
bonus-related account activity;
marketing opt-out requests;
responses to permitted communications.

You can manage marketing preferences in your account area where available, or contact our support team for assistance. Service, security, legal and account-related messages may still be sent where needed even if you opt out of marketing.

We may receive limited information from partners, affiliates, advertising channels, analytics services or social media interactions where you engage with our campaigns or reach our site through a tracked link. This may include referral data, campaign identifiers, device or browser data, and information needed to attribute traffic, prevent fraud or measure performance.

We do not use affiliate tracking to expose private account details to affiliates. Where affiliate or marketing tracking is used, it supports attribution, anti-fraud checks, campaign measurement and permitted communications.

Why we process your personal data

We process personal data for clear operational, legal, security and service purposes, including to:

create, manage and secure your account;
verify your identity, age, address and eligibility;
operate games, balances, account history and service features;
process deposits, withdrawals, refunds and payment checks;
prevent fraud, collusion, payment abuse, account misuse and money laundering;
comply with licensing, AML, tax, accounting, legal and regulatory obligations;
investigate disputes, complaints, chargebacks and technical issues;
provide customer support and maintain support records;
apply responsible gambling tools, limits, cooling-off and self-exclusion settings;
monitor account-safety risks and protect vulnerable players;
send service messages, security notices and account updates;
send promotional communications where permitted;
measure site performance, campaign activity and feature use;
improve our site, cashier, support processes and account tools;
protect our legal rights, our players and our business operations.

We only process personal data where we have a lawful reason to do so and where the processing is relevant to our services.

Legal bases for processing your personal data

Depending on the data and purpose, we rely on one or more legal bases.

Contractual necessity

We process data when it is necessary to provide our services under our Terms and Conditions. This includes account creation, login, gameplay records, cashier activity, support handling, account communication and balance management.

Legal obligation

We process data to meet legal, licensing, AML, KYC, tax, accounting, responsible gambling, fraud-prevention and regulatory obligations. This may include identity checks, age checks, transaction monitoring, document review, record keeping and reporting where required.

Legitimate interests

We process data where we have a legitimate business or security interest and your rights do not override that interest. This may include fraud prevention, network security, account protection, service improvement, analytics, complaint handling, internal administration and defence of legal claims.

We rely on consent where required for optional processing, such as certain marketing communications, optional cookies or specific preference-based features. You may withdraw consent at any time through your account settings, browser settings or by contacting our support team, depending on the processing activity.

Mandatory compliance and account-safety checks

Some processing is required to support regulated gambling controls, anti-money-laundering measures, fraud prevention, age protection and responsible gambling obligations. Where these obligations apply, we may need to retain or process certain data even if you ask us to delete it immediately.

Cookies, local storage and tracking tools

We use cookies, local storage, pixels, tags and similar technologies to operate our site, keep accounts secure, remember preferences, measure performance and support permitted marketing or affiliate attribution.

Essential and session technologies

Some cookies and local storage tools are needed for site operation. They help us keep you logged in, maintain session security, protect the cashier, prevent fraud, remember basic settings and route traffic correctly.

Security and fraud-prevention tools

We may use technical identifiers, IP data, device information and behavioural signals to detect suspicious activity, protect accounts, prevent automated misuse and support payment or verification checks.

Analytics and performance measurement

Analytics tools help us understand how visitors and account holders use the site, which features are working, where errors occur and how we can improve performance. Analytics data may include page views, session events, device data and usage patterns.

Marketing and affiliate tracking

Where permitted, marketing and affiliate tracking helps us understand how users reach our site, attribute campaigns, prevent traffic fraud and manage promotional communications. These tools may use campaign identifiers, cookie IDs or referral data.

Managing cookies and tracking

You can manage cookies through your browser settings and, where available, through account or site preference tools. If you block certain cookies, some site functions, login features, cashier features or security controls may work differently. We may still use technologies that are strictly necessary for account security and service operation.

We share personal data only where needed for our services, legal duties, security, payments, verification, support, analytics, responsible gambling controls or business administration. We do not sell your personal data as a standalone product.

Recipient type	Why data may be shared
Affiliated companies	Internal administration, platform operation, payment support, security, compliance and account services.
Payment providers and banks	Deposits, withdrawals, payment verification, fraud checks, chargebacks, refunds and transaction records.
KYC and verification providers	Identity, age, address, document, payment-ownership and source-of-funds checks.
Hosting and technical providers	Site hosting, database operation, content delivery, cybersecurity, monitoring and maintenance.
Game and platform suppliers	Gameplay operation, technical records, round history, dispute checks and platform functionality.
Customer support tools	Live chat, email support, ticket history, response management and complaint handling.
Analytics and marketing providers	Site performance, campaign measurement, permitted communications, affiliate attribution and fraud prevention.
Fraud-prevention and AML services	Risk screening, transaction monitoring, sanctions checks, account-security investigations and suspicious-activity prevention.
Regulators, authorities and courts	Licensing compliance, lawful requests, legal claims, investigations, disputes and mandatory reporting.
Professional advisers	Legal, compliance, audit, accounting, tax, insurance and corporate advice.
Business successors or transaction parties	Corporate restructuring, merger, acquisition, sale of assets or business continuity planning, subject to appropriate safeguards.

Processors and service providers are expected to handle personal data only for instructed purposes and to protect it using appropriate technical and organisational measures.

International transfers and safeguards

Welle Casino is operated through an international service structure. Your personal data may be processed in Curaçao, Cyprus, the EU/EEA and other locations where our affiliated companies, service providers, payment partners, support tools, hosting partners or verification providers operate.

Where personal data is transferred internationally, we use safeguards appropriate to the nature of the data and the transfer. These may include contractual controls, confidentiality duties, access restrictions, processor instructions, security measures, transfer assessments and internal policies designed to protect your information.

International processing is used only where it supports legitimate operation of our site, account services, cashier, verification, support, compliance, security or business administration.

How long we keep your data

We keep personal data only for as long as it is needed for the purpose for which it was collected, or for a longer period where legal, regulatory, security, accounting, tax, AML, KYC, dispute, fraud-prevention or responsible gambling requirements apply.

Retention depends on factors such as:

whether your account remains active;
whether deposits, withdrawals or payment disputes have occurred;
whether verification, AML or KYC records must be retained;
whether responsible gambling restrictions or self-exclusion records apply;
whether a complaint, investigation, chargeback or legal claim is ongoing;
whether technical logs are needed for security or fraud prevention;
whether accounting or regulatory records must be maintained.

When data is no longer needed, we delete it, anonymise it or securely archive it according to our internal retention controls and applicable legal requirements. Some information may remain in backup systems for a limited period until normal backup cycles remove or overwrite it.

How we protect your data

We use technical and organisational safeguards designed to protect personal data against unauthorised access, misuse, alteration, loss and disclosure. These safeguards may include:

encryption in transit where applicable;
secure account authentication and session controls;
access controls based on role and business need;
monitoring for suspicious activity and security events;
fraud-prevention and AML controls;
secure hosting and infrastructure safeguards;
internal confidentiality requirements;
processor due-diligence and contractual protection;
staff access limitations and administrative controls;
review procedures for sensitive account or verification information.

No online service can guarantee absolute security. You also play an important role in protecting your account by using strong login details, keeping your password private, securing your devices and contacting our support team if you suspect unauthorised activity.

Your privacy rights and choices

Depending on applicable privacy laws and your location, you may have rights over your personal data. These rights may include:

the right to request access to personal data we hold about you;
the right to ask us to correct inaccurate or incomplete data;
the right to request deletion of personal data where legal retention does not apply;
the right to request restriction of processing in certain circumstances;
the right to object to processing based on legitimate interests;
the right to receive certain data in a portable format;
the right to withdraw consent for optional processing;
the right to opt out of marketing communications;
the right to lodge a complaint with a relevant privacy or data protection authority where applicable.

To protect your account, we may need to verify your identity before responding to a privacy request. We may also ask for details that help us locate the relevant account, transaction or support record.

Some rights are not absolute. For example, we may need to keep certain records for AML, KYC, fraud-prevention, responsible gambling, regulatory, dispute, tax, accounting or legal reasons. If we cannot fully complete a request, we will explain the reason where we are permitted to do so.

You can also manage certain choices directly in your account area, including contact details, marketing preferences and account settings where available. For cashier, verification or document-related data, contact our support team so that the request can be handled through the correct secure process.

Age privacy and legal gambling age

Our services are intended only for users who meet the legal gambling age requirements that apply to them. We do not knowingly collect personal data from minors or allow minors to hold accounts.

We may process age and identity information to confirm that you are eligible to use our services. If we identify an account connected to underage use, we may restrict or close the account, stop related activity and delete personal data where deletion is legally permitted. Some records may need to be retained where required for legal, regulatory, fraud-prevention, dispute or responsible gambling purposes.

Parents or guardians who believe that a minor has provided personal data to us should contact our support team so that we can review the matter.

Updates to this Privacy Policy

We may update this Privacy Policy to reflect changes in our services, legal requirements, licence obligations, data-processing practices, security controls, cookies, processors or player-rights procedures.

When we make material changes, we may notify you by email, account notice, site notice or another appropriate communication method. The “Last Updated” date at the top of this page shows when the policy was last revised.

We encourage you to review this Privacy Policy regularly so that you understand how your personal data is processed when you use Welle Casino.

Privacy contact

If you have a privacy question, want to exercise your rights, need help with marketing preferences, or want to ask how your account data is processed, contact our support team:

Email: [email protected] Live chat: available through our site 24/7

When contacting us about privacy, please include your account ID or username, the email address connected to your account and a clear description of your request. Do not send identity documents or sensitive payment information by email unless our support team specifically asks you to use an approved secure route.

We review privacy requests carefully and respond through the appropriate support or account channel.