Know the rules before you fund or use your Welle account

Effective Date: 9 August 2026 Last Updated: 9 August 2026

These Terms govern access to our site, account registration, games, payments, promotions, verification, safer gambling controls and support. By creating an account, depositing or playing, you confirm that you have read and accepted them. Promotion rules and game rules form part of this agreement where they apply.

Welle Casino is operated by JER-Team N.V., Curaçao company number 160979, under Curaçao Gaming Authority licence OGL/2024/600/0262.

Words used throughout this agreement

“Account” means the personal profile registered in your name. “Player” means the eligible adult who controls it. “Real-money funds” are cleared deposits and eligible winnings; “bonus funds” remain subject to promotion rules. “Payment method” means a card, bank account, wallet or crypto address accepted in the cashier. “KYC” covers identity, address, payment ownership and source-of-funds checks. “Restricted activity” includes fraud, collusion, multi-accounting, payment abuse, false documents, automated play and attempts to evade account controls.

Acceptance, age and lawful participation

You must be at least 18 and meet the legal gambling age where you live. You are responsible for checking that online gambling is lawful for you and for any tax duty attached to winnings. We may request age or identity evidence at registration, during play or before payment.

You may not create an account for another person, let a minor use it or play while self-excluded. We can refuse registration or apply controls when legal, security or safer-gambling checks require them.

Registration creates one personal account

Provide your legal name, date of birth, residential address, email and phone accurately. One player may hold one account. Keep your password and device access private, notify us of changed details, and contact support promptly if you suspect unauthorised use.

Your payment methods must belong to you. Duplicate profiles, shared credentials or details that cannot be matched may lead to review, balance correction, account closure and return of eligible funds through an approved route.

KYC and source-of-funds review

We may request a government ID, proof of address, payment-method ownership, selfie or liveness check, and evidence explaining the origin of funds. Higher values, cumulative withdrawals, altered account data, unusual activity or regulatory duties can trigger further review.

Documents must be current, legible and complete. During review we may pause deposits, play, bonuses or withdrawals. Failure to supply satisfactory evidence can result in limits, rejected transactions or closure. We keep verification data under our Privacy Policy and applicable record-retention duties.

Deposits, currency and account balances

The cashier displays accepted methods, currencies, limits and any charge before confirmation. Deposits must come from your own method and are credited after the processor confirms them. We can reject mismatched names, failed authorisation, duplicate transactions or suspected fraud.

Chargebacks, reversed payments and payment disputes may lead to a balance deduction and account review. A displayed balance does not override transaction records, unsettled rounds, bonus rules or a correction required after an error. Crypto values depend on the confirmed amount received and the conversion shown during payment.

Withdrawal requests and payment ownership

Submit a withdrawal through the cashier after meeting active bonus conditions. We may return funds through the deposit route, request KYC, check play and transaction history, or ask for a bank or wallet that can be linked to you. The cashier shows method-specific minimums, maximums and estimated processing stages.

A request can remain pending during verification, fraud checks, bonus review or processor handling. We may reject or return a payment when details are wrong, the method cannot establish ownership, the balance is disputed or these Terms were breached. Cancelled withdrawals return to the appropriate balance unless a control or review prevents play.

Bonuses, free spins and WellCoins

Each offer states eligibility, minimum deposit, wagering base, expiry, game contribution, maximum stake and cashout conditions. Activate only one reward per qualifying payment. Bonus funds cannot be withdrawn until their requirements are complete.

Exceeding the maximum bonus bet, using excluded games, manipulating contribution, claiming duplicate rewards or coordinating play can void the bonus and related winnings. If you cancel a reward, remaining bonus funds and winnings tied to it may be removed. WellCoins redemptions, cashback, tournaments and loyalty benefits carry the rules displayed at claim time.

Game rounds, results and final records

Game instructions, paytables and bet limits apply to every round. A wager becomes valid when our system accepts it. Our transaction and provider records determine the stake, result and settlement, subject to a proven system error.

If a connection drops after acceptance, the round can finish on the game server and settle when you reconnect. Do not repeat a wager merely because the screen stopped updating. RNG games, live tables and sports markets can use different settlement rules; the relevant game or market panel governs them.

Errors, interrupted service and malfunctions

Obvious pricing, odds, paytable, balance or payment errors do not create a right to incorrectly credited funds. We may void affected rounds, reverse duplicate credits, correct balances and return the original stake where appropriate. A malfunction voids play directly affected by it.

Report an error without spending the disputed amount. We will compare account logs, provider records and payment confirmations before applying a correction.

Conduct that breaches these Terms

You must not commit fraud, collude, open multiple accounts, use false documents, abuse bonuses, manipulate payments, reverse valid deposits, use bots or exploit faults. You must not disguise identity or location through a VPN, proxy or device manipulation when that defeats checks or rules.

Money laundering, terrorist financing, underage play, account sale, chip dumping and use of another person’s payment method are forbidden. We may preserve evidence and report conduct to payment providers, regulators or legal authorities when required.

Account limits, suspension and closure

We may restrict, suspend or close an account for a Terms breach, legal duty, security risk, failed KYC, payment dispute, prolonged inactivity or safer-gambling reason. We will handle remaining legitimate real-money funds after deductions, disputes and mandatory checks.

You may request closure through support. Self-exclusion requests take priority and cannot be reversed during the chosen period. Dormant balances may be handled under the notice and fee rules communicated to the registered email and shown in the account.

Safer gambling forms part of account management

Gambling involves financial risk and cannot guarantee winnings. Account tools may include deposit, loss, wager or session limits, reality checks, cooling-off and self-exclusion. Lower limits can take effect promptly; increases may require a waiting period and review.

Contact our support team if you need an account restriction. Do not create another profile to bypass a limit or exclusion.

Complaints follow an evidence-based review

Send the account email, transaction or round ID, date, amount and a clear description to [email protected]. We may request screenshots, payment confirmations or KYC evidence. Support logs the complaint, the relevant team reviews the records, and we issue a reasoned response.

If you disagree, reply with the disputed findings and any new evidence. Further escalation follows the route stated in our complaint response and the licence framework that applies to the account.

Intellectual property and site use

Our branding, text, software, graphics and interfaces belong to us or our licensors. You receive a personal, limited right to use the site for lawful play. Copying, scraping, reverse engineering, disrupting security or using site material commercially without permission is prohibited.

Our Privacy Policy and Cookie Policy explain personal-data handling and device technologies. Third-party payment and game services may apply their own terms; using them does not remove your duties under this agreement.

Liability and player responsibility

We provide the site with reasonable care but cannot promise uninterrupted connections or error-free third-party services. To the extent permitted by law, we are not liable for losses caused by your device, connection, compromised credentials, unlawful use, ignored account notices or events outside our reasonable control.

Nothing in these Terms excludes liability that law does not permit us to exclude. Our liability for a valid disputed wager or payment will normally be limited to the affected amount, unless mandatory law requires another remedy.

Changes, governing rules and contact

We may amend these Terms for legal, security, product or operational reasons. Material changes appear on the site or through the registered contact channel. Continued use after the stated effective date means acceptance; stop using the account and request closure if you do not agree.

These Terms are governed by the law stated for JER-Team N.V. and the account relationship, subject to mandatory consumer rights. If one clause is unenforceable, the remaining clauses continue. A delay in enforcing a right does not waive it.

Questions about these Terms or your account can be sent to [email protected]. Include only the information needed to identify the issue; our team will request secure document upload when verification is necessary.